Natural Yield Pty Ltd manages personal information in line with the Information Privacy Act 2009.
'Personal information' has a broad definition and may include, but is not limited to, your name, address, phone number or email address – basically any information that will identify you.
If you provide your personal information, we may collect and manage it in our Customer Relationship Management (CRM) system as described on this page, unless we tell you otherwise when we collect your personal information.
Information we may request
We may ask you to provide information that includes personal information when we contact you, for example, if you:
request a service, submit an enquiry or seek feedback through the Natural Yield website
attend 1 of our events or meetings (e.g. we may ask you to leave a business card or sign an attendance register)
respond to 1 of our surveys
We will only request your personal information for the purposes of:
meeting your needs
seeking to better understand customer needs (e.g. collecting feedback and information on products or services offered, and assessing the quality of our services to you)
Natural Yield collects information necessary for the purpose of selling and delivering products to our customers.
The personal information you provide will be stored in our Customer Relationship Management (CRM) system, and is accessible to staff for purposes of meeting our client and management needs.
your browser, computer platform and screen resolution
your answers to optional questions in forms on our site
your traffic patterns through our site, such as
date and time of your visit
pages and documents accessed
subjects you searched for on our site
website you visited before ours
your ISP or server address.
Use and disclosure of personal information
Natural Yield will not disclose or share your personal information to third parties, except as that required by law.
Information stored in the CRM may also be used for analysis and to communicate relevant and related product and service information and services to you (e.g. new products that may be of interest to you). You will be able to opt out of receiving these communications at any time.
Natural Yield is committed to ensuring you are satisfied with the service we provide and may from time to time invite you to complete a survey about your satisfaction. Surveys may be conducted by contracted service providers who will be required to comply with the provisions of the Information Privacy Act 2009.
We will not add you to a mailing list, or give your personal information to third parties without your consent, except to provide you with services or improve our service to you, as indicated above, unless required by law.
Applications for access to or amendment of personal information
To update your contact information, please update your account profile information on the Natural Yield website.
Our privacy principles apply to emails as well.
Our internet service provider or information technology staff may monitor email traffic for system troubleshooting and maintenance purposes only.
We use this data to analyse the pages that are visited to improve your experience and make sure our website is useful.
Parts of this site transmit information securely across the internet, however, we recognise that there may be risks in doing so. Where we become aware of any security breach we will immediately move to correct the breach and endeavour to notify you as soon as possible.
Where this site contains links to other Natural Yield websites, the privacy or security terms set out there will apply to the material on those websites.
Where this site contains links to non-Natural Yield websites, the Natural Yield is not responsible for the privacy or security practices or the content of any such websites and we encourage you to review the privacy policies of those sites.
If you would like to know more about information privacy, contact us by email on firstname.lastname@example.org.