Return and Refund Policy

Last updated: 09/09/2023

Thank you for shopping at Natural Yield.  If, for any reason, You are not completely satisfied with a purchase we invite You to review our policy on refunds and returns.  The following terms are applicable for any products that you purchased with Us.

1. Interpretation and Definitions

1a. Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

1b. Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Natural Yield Pty Limited, 3 Warnambul Road, Shailer Park QLD 4128.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Natural Yield, accessible from https://www.naturalyield.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Us means Natural Yield Pty Ltd
  • We means Natural Yield Pty Ltd

2. Fresh Microgreen Order Cancellation, Returns and Refunds

2a. Cancellation

Fresh Microgreen orders can be cancelled at any time prior to delivery.

2b. Returns

Fresh Microgreens cannot be returned.   This is simply due to the nature of the fresh product and food safety precautions.

2c. Refunds

Fresh Microgreens orders will be refunded on the basis of an image being provided to Us within 12 hours of delivery that shows a defective product and if We, at our sole discretion, conclude that the product was defective at the time of delivery.  As each product is carefully inspected before delivery, and harvest of the product occurs on the day of delivery, we are confident in the quality of the product at delivery.  We cannot verify that You have followed the food storage instructions provided with the product, which limits our ability to refund the product.

3. Non-Fresh Microgreen Products (All Other Products) Order Cancellation, Returns and Refunds

3a. Cancellation

You are entitled to cancel Your Order at any time prior to delivery.

3b. Returns

Non-Fresh Microgreen Products an be returned under the following conditions:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned if:

  • The supply of Goods made to Your specifications or personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorates rapidly, or where the date of expiry is over.
  • The supply of Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods that are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any products that do not meet the above return conditions at our sole discretion.

3c. Refunds

Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

4. Instructions for Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

3 Warnambul Road, Shailer Park QLD 4128

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

5. Refund Process

We will reimburse You no later than 7 days from the day on which you return an order. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

To exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 7 days from the day on which you cancel an order. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

5. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: